Questions &Answers

You can check availability directly through the calendar on each experience page. Open the experience you’re interested in and select your preferred date — available time slots will appear. If your schedule is flexible, we’re happy to suggest the best time options based on availability and the type of experience.

We recommend booking as early as possible, especially during peak season (June–September). Popular dates and time slots tend to fill up quickly across all types of experiences.

Last-minute bookings may be possible depending on live availability. If a slot is not showing online, feel free to contact us — we’ll do our best to assist.

What’s included depends on the specific experience. Each experience page clearly lists what is included (for example: guide, skipper, tastings, equipment, drinks, or materials). We recommend reviewing the experience details page carefully before booking.

Yes. Each experience requires an upfront payment to confirm the booking. Depending on the experience, this may be a partial deposit or full payment. The exact amount is always shown clearly at checkout.

Upfront payments are processed securely online. Any remaining balance (if applicable) is usually paid on the day of the experience. Accepted payment methods may vary by experience and provider.

Optional extras (such as transfers, add-ons, or extended time) may carry an additional cost. These are always communicated in advance. There are no hidden fees.

The meeting point varies depending on the experience and is clearly indicated on the experience page. The exact meeting details are also included in your confirmation email.

Some experiences offer optional transfers by car/van or boat. Transfers must be booked in advance and are subject to availability. Please note that transfers are provided by third-party operators and are not guaranteed if requested within 24 hours of the experience.

We recommend arriving at least 10–15 minutes before the scheduled start time to ensure a smooth beginning of the experience.

Some private experiences allow flexibility depending on timing, availability, and operational conditions. Shared experiences usually have fixed durations and schedules. Any flexibility depends on the specific experience booked.

Late arrival may reduce the duration of your experience, as all experiences run within fixed time slots. Extensions are not guaranteed and depend on operational feasibility.

If weather or operational conditions make the experience unsafe or unsuitable, we will try to reschedule. If rescheduling is not possible, a refund may be issued according to the cancellation policy.

Yes. For Comotour direct bookings, cancellations made more than **72 hours before** the experience start time are eligible for a full refund. Cancellations made within 72 hours are non-refundable, regardless of the amount paid. OTA bookings follow the cancellation policies of the respective platform.

Many experiences are family-friendly, but suitability may vary. Please check the experience description or contact us if you’re booking with children.

Rules vary depending on the experience and provider. Any restrictions will be communicated in advance or can be confirmed upon request.

Yes. Some experiences can be tailored for special occasions such as proposals, anniversaries, or celebrations. Let us know your idea and we’ll guide you on what’s possible.

We recommend planning your transport in advance and allowing buffer time. Public transport, ferries, and road traffic around Lake Como can be unpredictable. We do not take responsibility for delays caused by third-party transport services.

Parking availability varies by location and time of day. We recommend arriving early, especially during peak season, as parking cannot be guaranteed.

Yes. You will receive a confirmation email with all essential details, including meeting point, schedule, and payment summary. If you don’t see it, please check your spam folder or contact us.